FAQ

1. Do you ship internationally?

No. We currently ship only within the United States.

2. Is shipping free?

Yes. We offer FREE SHIPPING on all U.S. orders, with no minimum purchase required.

3. How long does order processing take?

Orders are processed within 3–4 business days before shipping.

4. How long does delivery take?

Shipping usually takes 5–6 business days after your order has been processed.

5. How can I track my order?

Once your order ships, you will receive a confirmation email with tracking information.

6. What is your return policy?

  • Returns are accepted within 7 days of delivery

  • Items must be unused and in original condition

  • Exchanges are accepted within 10 days

  • Refunds are processed within 5–10 business days after approval

7. How do I request a return or exchange?

Please contact us at contact@tovlin.store with your order number and reason for return or exchange. Our support team will guide you through the process.

8. What payment methods do you accept?

We accept secure payments through Shopify, including major credit and debit cards and other supported payment options.

9. Can I cancel my order?

Orders may only be canceled before processing begins. Once processing or shipping has started, cancellation is no longer possible.

10. How can I contact customer support?

You can reach us via:

We typically respond within 24–48 business hours.