Return & Refund Policy

At Tovlin Volleyball Gear, customer satisfaction is our top priority. We want you to shop with confidence, knowing that we have clear and fair return and refund guidelines in place. Please read the policy below carefully.

1. Return Eligibility

We accept returns under the following conditions:

  • Items must be returned within 7 days from the date you receive your order

  • Items must be unused, unworn, unwashed, and in original condition

  • Products must be returned in their original packaging, including all tags, accessories, and manuals (if applicable)

  • Proof of purchase (order number or receipt) is required

Returns requested after the 7-day return window may not be accepted.

2. Exchange Policy

  • We allow exchanges within 10 days from the date of delivery

  • Exchanges are subject to product availability

  • If the requested exchange item is unavailable, a refund will be issued instead

Customers must contact us before sending any item back for exchange.

3. Non-Returnable Items

The following items are not eligible for return or exchange:

  • Items showing signs of use, wear, or damage caused by the customer

  • Items returned without original packaging or missing parts

  • Items returned after the allowed return/exchange period

  • Clearance or final sale items (if applicable)

  • Gift cards or promotional items

4. How to Initiate a Return or Exchange

To start a return or exchange, please follow these steps:

  1. Contact us at contact@tovlin.store

  2. Provide your order number and reason for return or exchange

  3. Our support team will review your request and provide return instructions

  4. Do not send items back without authorization

Unauthorized returns may be refused.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective, damaged, or incorrect

  • Shipping fees are non-refundable

  • We recommend using a trackable shipping service for return shipments

6. Damaged or Defective Items

If you receive an item that is damaged, defective, or incorrect:

  • Contact us within 48 hours of delivery

  • Provide clear photos of the item and packaging

  • Once verified, we will offer a replacement or full refund at no additional cost

7. Refund Processing

Once your returned item is received and inspected:

  • Approved refunds will be processed within 5–10 business days

  • Refunds will be issued to the original payment method

  • Processing time may vary depending on your bank or payment provider

You will receive an email confirmation once your refund has been completed.

8. Partial Refunds

Partial refunds may be granted in cases where:

  • Items show signs of use

  • Original packaging is missing

  • Items are returned incomplete or damaged due to customer handling

9. Order Cancellations

  • Orders may only be canceled before processing begins

  • Once an order has entered processing or shipping, it cannot be canceled

  • Please contact us as soon as possible if you need to cancel an order

10. Late or Missing Refunds

If you have not received your refund after 10 business days:

  1. Check your bank or credit card statement

  2. Contact your payment provider

  3. If the issue persists, contact us at contact@tovlin.store

11. Policy Abuse

We reserve the right to refuse returns or exchanges if we detect:

  • Excessive or fraudulent return activity

  • Abuse of the return policy

  • False damage or defect claims

12. Contact Information

For any questions regarding returns or refunds, please contact us:

Tovlin Volleyball Gear
đź“Ť 6680 Bennett Creek Dr #624, Jacksonville, FL 32216, United States
đź“ž Phone: 718-485-7236
📧 Email: contact@tovlin.store

13. Policy Updates

This Return & Refund Policy may be updated at any time without prior notice. Any changes will take effect immediately upon being posted on our website.